Frequently Asked Questions
Everything you need to know about your RIHOAS shopping experience.
How long does shipping take?
Standard shipping typically takes 7-12 business days, while express shipping arrives within 3-7 business days depending on your location.
What is your return policy?
We offer a 30-day return policy from the date of delivery. Items must be unworn, unwashed, and have all original tags attached.
How do I choose the right size?
Each product page features a detailed size guide with measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna and Afterpay in select regions.
Can I modify or cancel my order?
Orders can be modified or canceled within 2 hours of placement. After this window, the order is processed for shipping and cannot be changed.
Are your materials sustainable?
At RIHOAS, we strive to blend style with responsibility by incorporating eco-friendly fabrics like Tencel and linen into many of our seasonal collections.